'60 Minutes' correspondent Lesley Stahl reports YouTube "monitors," employees that review what is deemed "controversial content," are beginning to believe the "conspiracy theories" in the videos they are assigned to watch. From Stahl's interview with YouTube CEO Susan Wojcicki on Sunday's broadcast of '60 Minutes' on CBS:
Lesley Stahl: I can only imagine when you became CEO of YouTube that you thought, "Oh, this is gonna be so fun. It's "people are uploading wonderful things like--
Susan Wojcicki: Funny cat videos.
Lesley Stahl: --funny. And look at what we're talking about here. Are you worried that these dark things are beginning to define YouTube?
Susan Wojcicki: I think it's incredibly important that we have a responsibility framework, and that has been my number one priority. We're removing content that violates our policies. We removed, just in the last quarter, 9 million videos.
Lesley Stahl: You recently tightened your policy on hate speech.
Susan Wojcicki: Uh-huh.
Lesley Stahl: Why-- why'd you wait so long?
Susan Wojcicki: Well, we have had hate policies since the very beginning of YouTube. And we--
Lesley Stahl: But pretty ineffective.
Susan Wojcicki: What we really had to do was tighten our enforcement of that to make sure we were catching everything and we use a combination of people and machines. So Google as a whole has about 10,000 people that are focused on controversial content.
Lesley Stahl: I'm told that it is very stressful to be looking at these questionable videos all the time. And that there's actually counselors to make sure that there aren't mental problems with the people who are doing this work. Is that true?
Susan Wojcicki: It's a very important area for us. We try to do everything we can to make sure that this is a good work environment. Our reviewers work five hours of the eight hours reviewing videos. They have the opportunity to take a break whenever they want.
Lesley Stahl: I also heard that these monitors, reviewers, sometimes, they're beginning to buy the conspiracy theories.
Susan Wojcicki: I've definitely heard about that. And we work really hard with all of our reviewers to make sure that, you know, we're providing the right services for them.