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CBS' Jan Crawford: Obamacare Rollout "Nothing Short of Disastrous"

CRAWFORD: In the past week, the president’s signature achievement has become the butt of late night jokes. […] No one knows how many people have managed to enroll. The administration refuses to release those numbers. But the website’s launch has been nothing short of disastrous. Media outlets have struggled to find anyone who’s actually been successful. The Washington Post even illustrated that sought after person as a unicorn. USA Today called the launch “an inexcusable mess” and “a nightmare.” White House officials initially blamed the problem on unexpectedly high volume with more than 8 million hits in the first week. But after the website went offline over the weekend for repairs, officials now are acknowledging other problems.

KATHLEEN SEBELIUS, SECRETARY OF HEALTH AND HUMAN SERVICES: We’ve identified the glitches. We’ve added hardware. We’re recoding software, and I can tell you today is better than yesterday, and we’re hoping in the very near future to have a seamless process. That’s what we’re aiming for.

CRAWFORD: But computer experts say the website has major flaws.

LUKE CHUNG, OWNER OF DATABASE PROGRAMMING COMPANY: It wasn’t designed well. It wasn’t implemented well. And it looks like nobody tested it.

CRAWFORD: Luke Chung’s company builds online database programs. He supports the new healthcare law and says it’s not demand that’s crashing The entire website needs a complete overhaul.

CHUNG: It’s not even close. It’s not even ready for beta testing from my book. I would be ashamed and embarrassed if my organization delivered something like that.

CRAWFORD: Now there are new reports that people who are actually able to register but then were blocked from going through the enrollment process now are being asked to reset their passwords and their usernames. We talked to Luke Chung about that last night and he said that is a sign this whole system is going through major changes to its software foundation. He said, you know, this is not looking like a Band-Aid solution. That’s more like a heart transplant. And that he said is a good thing.

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