January 24, 2006
Quit the Kvetching About the Drug Plan

By Dennis Byrne

Here's the script: First you flog the despicable, uncaring conservatives for "not doing enough," then when they do something, you flog them for screwing it up.

A perfect example is the No Child Left Behind Act, President Bush's genuflection to his "compassionate conservatism," a marketing device designed to prove that you can be conservative and compassionate all at once. In this, he fell into the trap set by the political left, which is baited with the deceit that only liberals are capable of compassion. The assertion that conservatives can't be compassionate is so loopy that it doesn't deserve response.

At any rate, Bush's efforts to appease the self-anointed compassionate has turned into a costly, miserable failure that even many of the recipients of this unprecedented federal largesse--school administrators, bureaucrats and teachers--hate, with good reason. It has failed because the whole idea of a Washington-centered, top-down education system was a disaster to start with. In pushing it, Bush swallowed whole Hillary Rodham Clinton's it-takes-a-bureaucracy-to-raise-a-child dogma, and is justly now getting criticized from the right and the left. Giving Bush-haters the opportunity to say, "Nah, nah, nah, you stink again."

Which brings us to today's script: Medicare's new prescription drug program, which provides the nation's seniors with federally subsidized prescription drugs.

Republicans were routinely blasted for not helping seniors pay their huge prescription drug costs. No doubt seniors, as a group, are most reliant on pharmaceuticals for good health and are, as a group, least able to afford them.

Something had to be done.

Bush overreacted with a gigantic, budget-crushing Medicare Part D plan, which helps seniors, rich or poor, pay most of their drug costs. Not good enough; now after the plan took effect on Jan. 1, his critics are lashing him again: It doesn't do enough, doesn't pay enough, is too confusing, leaves out some people, has created a huge bureaucratic nightmare, offers too many choices, blah and blah.

Traveling in Florida, I discovered a good example of the "script" in a front-page "news" story in the Florida Times-Union. "In the early weeks of the program, the chorus of `we-told-you-so' has crescendoed as pharmacists and seniors struggle with computer problems, high drug prices and overwhelmed help lines." In northeastern Florida, seniors must choose from more than 50 drug plans, the story said, as if it was some kind of unreasonable burden.

The lesson? Damned if you don't offer a drug plan, and damned if you do.

As someone who waded through the paperwork (for my mother, and as practice for myself a year from now), I think the criticisms are overwrought.

True, when you first approach the application process, it all seems overwhelming. If you try to compare plans in tiny detail to weigh the best balance of premiums, co-pays, deductibles and coverage, you'll soon be splitting hairs, if not pulling them out. At this point, my mother and I decided that we should just pick one. Once we went with a plan, it was smooth sailing. The paperwork was super-simple, the benefits good and costs entirely reasonable. And she now is successfully receiving her medications.

You have to understand that the enrollment instructions, found in mailings, brochures and on the Internet, were written in anticipation that seniors "wouldn't understand." No stone was left unturned, no explanation overlooked, no option ignored. The more they explained, the more complicated it appeared. The "complexity" was the result of good intentions. And the criticism that seniors have "too many choices" is condescending and stupid, especially in light of the high value that today's culture puts on "choice."

So here is some news for those who demanded a drug program because it is the compassionate thing to do, and who now are critical of what has shown up: When you expect to enroll an unprecedented 30 million people in a program in a matter of months, problems will happen. Think about it: 30 million people. Reaching them, explaining the details to them, getting them signed up without mistakes, constructing the database, making it available to pharmacies all over the country.

I'd like to see you try.

To criticize this program a couple of weeks after it started because it isn't flawless is soaring naivete, the kind that only comes from partisans and media who believe government should and can solve every problem.

Dennis Byrne is a Chicago-area writer and consultant. E-mail: dennis@dennisbyrne.net

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